Terms and Conditions

Service provider

Logosphere Tutoring is operated by Logosphere Tutoring Jakub Filipek, a sole proprietorship registered in Poland, with its registered office at ul. Grzegorza Przemyka 2/23, 03-982 Warsaw, Poland. NIP: 1133206557. REGON: 545180187.

References to “we”, “us” and “Logosphere Tutoring” mean this provider. References to “you” mean the customer, parent, or student using the Service. Contact us at [email protected].

Eligibility and accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and purchase a program. A parent or legal guardian must create the account and accept these Terms for a student under 18. The parent or guardian is responsible for the student's use of the Service, including conduct during lessons and messaging.

You must provide accurate information, keep your login details secure, and promptly tell us about unauthorised access. Do not share or transfer your account. We may refuse the Service where doing so would be unlawful, including because of sanctions or export restrictions.

Diagnostic assessment

The 60-minute diagnostic assessment is provided without charge to prospective students seeking ongoing tutoring support, subject to availability. Participation does not oblige you to purchase a program.

The diagnostic is an educational assessment and does not guarantee a grade, examination result, or other academic outcome.

Scope of services

Programs use 28-day billing cycles, not calendar months. The number of weekly 60-minute live lessons and the scope of support are agreed with you and set out in your private offer at checkout.

The standard package has two private 60-minute lessons each week and the services below. Your accepted private offer may expressly change these inclusions:

• an individual learning plan;
• daily homework, tutor support, and feedback on business days between live lessons;
• a worked solution after each submitted attempt;
• weekly guidance on learning methods; and
• an assessment and parent-student progress report every 28 days.

Daily support means asynchronous educational support and feedback through the Service on business days. It does not include continuous availability or immediate responses. Any additional weekly lessons or guides are included only as specified in your accepted offer.

Any variation in the scope or frequency of services must be specified in the offer and expressly accepted at checkout. Accepted package changes replace only the corresponding standard inclusions; all other inclusions remain unchanged. The accepted offer takes precedence over the standard package description to the extent of those changes. Neither the offer nor these Terms limits your statutory rights.

Enrollment and tutor assignment

Enrollment is subject to an agreed offer and availability of the assigned tutor. The program, tutor and recurring weekly lesson times are confirmed before payment.

Agreed weekly lesson times recur while the program remains active. We may substitute or change a tutor when necessary because of availability, suitability, illness, leave, or operational reasons. We will give notice where reasonably possible. If we cannot provide a suitable replacement, we will offer a reschedule, a credit, or a refund as appropriate.

Price, discounts, and payment

Fees are agreed individually and specified in the offer accepted at checkout. The payment obligation arises only upon acceptance of the offer and completion of checkout. Receipt of an offer does not create an obligation to purchase.

The accepted offer specifies the services and package changes, currency, applicable taxes, initial and recurring charges, payment dates, prepayment period, minimum commitment, cancellation fee and any first-cycle guarantee. Discounts apply only to the extent and for the period expressly stated in that offer. All applicable charges are disclosed before payment.

Your offer may provide payment every 28 days, prepayment for a stated number of 28-day cycles, or a choice between them. Where a first-cycle guarantee is included, only the first cycle is charged initially, including for a prepaid offer. The remaining agreed prepayment is due after the first 28 days and is not collected while a guarantee request is open.

You must explicitly accept the service scope and payment conditions before payment. Any later change to price or scope applies only to future payments and requires your acceptance before a payment under the changed conditions can be collected. It does not alter services already paid for.

Payments and recurring charges are processed through Stripe. By completing checkout, you authorise the applicable charges to your payment method in accordance with the accepted payment schedule. If a renewal payment fails, we may retry the charge, ask you to update your payment method, suspend the program, or release the reserved lesson times.

Renewal and cancellation

A subscription renews automatically every 28 days at the agreed renewal price until cancelled. At the end of a prepaid period it becomes a 28-day subscription at the renewal price accepted at checkout, unless cancelled or prepaid again before that period ends.

You may request cancellation through your account or by contacting us. Access continues until the end of the paid period, and ordinary renewals then stop. If your accepted subscription includes a discounted rate in exchange for a minimum commitment, cancelling before that commitment ends may incur the fee disclosed at checkout. That fee equals the agreed per-cycle discount multiplied by the number of cycles in the commitment. A fee is payable only if expressly included in the accepted offer. No fee is payable where prohibited by applicable consumer law or excluded by an applicable guarantee.

Cancelling a program does not create a cash refund for the current paid cycle, prepaid period, or unused lessons, except where required by applicable consumer law or under the guarantee in these Terms. A cancellation does not affect credits already issued for a qualifying lesson cancellation while they remain within their 30-day validity period.

Lessons, credits, and refunds

You may cancel or reschedule an individual lesson through your dashboard at least 12 hours before its scheduled start. A lesson cancelled with at least 12 hours' notice becomes one replacement lesson credit, rather than a cash refund. The credit can be used for a replacement lesson with the assigned tutor, subject to availability, within 30 days after the original lesson time. An unused credit expires after that period.

A lesson cancelled less than 12 hours before its scheduled start, or missed without notice, creates neither a credit nor a cash refund. We do not issue cash refunds for individual program lessons. If we cancel a lesson or cannot provide the assigned tutor, we will offer a suitable reschedule, a credit, or a refund as appropriate.

Where we issue a refund, it is sent to the original payment method through Stripe. Processing time depends on the card issuer or bank. Nothing in this section limits any statutory right to a refund.

Guarantee and outcomes

The first-cycle guarantee applies when expressly included in your accepted private offer. If, at any point during that first 28-day core-program cycle, you are dissatisfied with the student's progress, you may request a refund by emailing [email protected] or submitting a guarantee request through your account. We will refund the amount actually paid for that first core program cycle. No evidence of performance or minimum attendance is required.

The guarantee covers the amount actually paid for the first 28-day program cycle, with the services and weekly lesson count specified in your accepted offer. It is in addition to, and does not restrict, your statutory consumer rights.

We do not guarantee a particular grade, examination score, admission, academic outcome, or other result. Results depend on factors including the student's engagement, preparation, attendance, and the requirements of the relevant school or examining body.

Classroom, messaging, and conduct

Services are delivered online. Messages may be reviewed where reasonably necessary for safety, service quality, dispute resolution, or legal compliance. Do not send unnecessary sensitive or payment information through messages.

You must treat tutors and other participants respectfully. You must not harass, threaten, discriminate against, or abuse anyone; use the Service unlawfully; bypass payment or security controls; misuse another person's work; or ask a tutor to complete assessed work for submission as the student's own. Recording, screen-capturing, broadcasting, or sharing a lesson requires our prior written consent and the consent of every participant.

Materials and privacy

Our website, software, branding, teaching materials, exercise sets, and templates belong to us or our licensors. We give you a limited, personal, non-commercial right to use them while using the Service. You must not resell, republish, redistribute, or commercially use them without our written permission.

You retain ownership of files and work you provide. You allow us to host and process that content only as reasonably needed to deliver the Service, comply with law, and protect our legal rights. Our handling of personal information and cookies is described in our Privacy Policy.

Availability, liability, and legal terms

Online access may be interrupted by maintenance, internet problems, third-party providers, or events beyond our reasonable control. We may suspend or terminate access for serious misconduct, fraud, unlawful use, or where we are required to do so by law. If we discontinue the Service for reasons unrelated to your breach, we will refund any amount paid for lessons we cannot deliver, subject to applicable law.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of opportunity, or loss of data. Our total liability arising from the Service will not exceed the amount you paid us during the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot legally be limited, or your statutory consumer rights.

If you are a consumer in the European Economic Area or the United Kingdom, applicable law may give you a 14-day right to withdraw from a paid distance contract. If you expressly ask us to begin the paid Service during that period, we may charge for the Service delivered before withdrawal, and the right may end when the Service is fully performed where the law permits. To exercise a withdrawal right, email us a clear statement with your name and program details. We will process any refund as required by applicable law.

These Terms are governed by the laws of Poland, subject to any mandatory consumer-protection rules that apply in your country of residence. We may update these Terms from time to time. We will not apply a material change retroactively to a paid cycle and will give reasonable notice where required by law. This version does not replace a previously accepted private offer without the acceptance required for a change to that offer.

Contact

Notices, complaints, cancellation requests and other contractual communications may be sent to [email protected]. You may also write to our registered office listed in the “Service provider” section.