Privacy Policy

Who we are

Logosphere Tutoring is operated by Logosphere Tutoring Jakub Filipek, a sole proprietorship registered in Poland, with its registered office at ul. Grzegorza Przemyka 2/23, 03-982 Warsaw, Poland. NIP: 1133206557. REGON: 545180187.

For users to whom the EU or UK data protection rules apply, we are the controller of the personal information described in this policy. Contact us at [email protected].

What this policy covers

This policy covers our public website, user accounts, free diagnostic requests and bookings, IB and AP Mathematics Performance Programs, payments, online classroom, messages, whiteboards, and customer support.

It sets out our baseline privacy practices for all users. The rights and obligations that apply to you may also depend on where you live.

It does not cover websites or services operated by third parties. Those services have their own privacy policies and may process information under their own responsibilities.

Information we collect

Depending on how you use the Service, we may collect:

• Information you provide - your name, email address, password, timezone, phone number, and any details you include in a contact form, diagnostic request, or support message, such as a student's level, goals, and learning needs.
• Account and service information - email verification, account settings, bookings, lesson times, tutor assignment, program, credits, messages, uploaded files, and whiteboard content.
• Payment information - checkout, payment, subscription, invoice, refund, currency, and transaction records. Payment card details are entered into Stripe's checkout; we do not store your full card number.
• Sign-in information - if you use Google sign-in, Google may provide your verified email address and basic profile details needed to create or access your account.
• Technical and choice information - session and browser details used for account security, cookie choices, and, where you allow it, campaign attribution and analytics information.

We ask you to share only information that is relevant to the Service. Please do not include sensitive information in a message unless it is genuinely needed for your request.

How we use information

We use personal information to:

• create, secure, and maintain user accounts;
• arrange and deliver diagnostics, lessons, tutor support, bookings, classroom access, and learning records;
• process payments, subscriptions, credits, refunds, invoices, and related account communications;
• answer enquiries, provide support, and send essential service emails such as verification, booking, reminder, and password reset messages;
• protect the Service, prevent fraud and abuse, troubleshoot problems, and comply with legal obligations; and
• measure and improve the website or measure marketing only where the relevant optional consent has been given.

When enabled, an automated tool may classify contact-form submissions as likely tutoring enquiries, spam, or unrelated messages so that we can prioritise follow-up. This does not decide whether you may use the Service or purchase a program.

Legal bases

Where the EU or UK General Data Protection Regulation applies, we generally process information on these bases:

• Contract or steps before a contract - to create an account, arrange lessons, provide the Service, and take or manage payment.
• Legal obligation - to keep records and meet obligations that apply to us.
• Legitimate interests - to secure and improve the Service, respond to enquiries, prevent abuse, and establish or defend legal claims, where those interests do not override your rights.
• Consent - for optional analytics, marketing technologies, or another use where we ask for your consent.

You can withdraw consent at any time. Withdrawal does not affect processing that took place before withdrawal or processing that has another lawful basis.

Who receives information

We share information only when needed for the purposes in this policy, when you direct us to, or when the law requires it. For example:

• your assigned tutor receives the account, booking, and learning information needed to deliver your lessons;
• service providers process information for us: Stripe for payments, Resend for transactional email, LiveKit for live classroom audio and video, and Google for Google sign-in, optional analytics or advertising, and contact-form qualification when enabled. Hosting, database, and security providers also process information needed to run the platform;
• professional advisers, authorities, or other parties may receive information where necessary to comply with law, protect rights, or resolve a dispute; and
• information may be shared with another person or service when you specifically ask us to do so.

We do not sell personal information. Optional advertising and analytics technologies are controlled through your cookie choices and are used only as described in the cookie section.

International transfers

Some providers may process information outside your country, including in the United States. Where the EU or UK data protection rules apply, we use an adequacy decision or another appropriate safeguard where required. You can contact us for more information about the safeguards relevant to a transfer.

Cookies and similar technologies

We use strictly necessary cookies and storage for login, account security, booking, checkout, payment security, cookie choices, and other core platform functions. These cannot be switched off through the cookie settings because the Service would not work without them.

Optional preferences, analytics, and marketing technologies are off unless you allow them. Depending on the tools enabled, they may include Google Analytics, Google Ads, Meta Pixel, Meta Conversions API, and campaign attribution storage. You can review the current names, providers, purposes, and durations in our Cookie Declaration and change your choices at any time from the website footer.

With marketing consent, Meta receives public-page visits and confirmation of successful diagnostic bookings or qualified enquiries. Conversion matching uses cookie identifiers, IP address, and browser information. We do not send your enquiry text, names, email addresses, or learning records to Meta. Server delivery data is encrypted while pending and removed after delivery or within 24 hours. Delivery status records are kept for up to 30 days.

Classroom and learning content

Our online classroom uses live audio and video transport for a scheduled lesson and an interactive whiteboard. Live lessons are not recorded by Logosphere Tutoring by default. Messages, uploaded files, and whiteboard content may be stored so that you and your tutor can use them during the program and review eligible lesson records afterwards.

Classroom access is limited to the student, assigned tutor, and authorised support or administration personnel when needed. Classroom messages and content are not end-to-end encrypted and may be reviewed when needed for safety, quality, support, dispute resolution, or legal compliance.

How long we keep information

We keep information for as long as it is needed to provide the Service, manage your account and lessons, handle payments and support, meet legal and accounting obligations, resolve disputes, and establish or defend legal claims. Retention periods vary by the type and purpose of the information.

When information is no longer needed, we delete it or remove identifying details where reasonably possible. Some transaction, security, consent, and legal records may remain for the period required for those purposes.

Your privacy rights

We provide a way for every user to ask us to access, correct, delete, restrict, or provide a copy of personal information, and to object to certain processing. Some rights, exceptions, and response periods depend on local law. We do not discriminate against you for exercising a privacy right.

To make a request, email [email protected]. We may ask for information needed to verify your identity. If you are in the EU, EEA, or UK, you may also complain to your local data protection supervisory authority.

EU, EEA, and UK users

Where the EU or UK data protection rules apply, you may also withdraw consent where processing is based on consent and request restriction, portability, or review of processing based on legitimate interests, subject to the limits in those laws.

California and other US users

Where applicable, US privacy laws may give you rights to know what information is collected and how it is used, to correct or delete it, and to opt out of sale, sharing, or targeted advertising. Contact us to exercise a local right or to appeal a decision about your request where the law provides an appeal.

If another privacy law applies where you live, contact us and we will handle your request under the requirements that apply to you.

Children and account deletion

Students may use the tutoring Service at any age, but an account must be created and managed by a parent or legal guardian when the student is under 18. The parent or guardian can contact us about the student's information or request its deletion.

You can request account closure from your profile screen or by contacting us. We will delete or anonymise information that we no longer need, subject to information we must retain for legal, accounting, security, dispute, or claim-related reasons.

Changes to this policy

We may update this policy when the Service, our data practices, or applicable requirements change. We will update the date and version at the top of this page and provide any additional notice required by law.

Contact us

For a privacy question or to exercise a right under this policy, contact:

• Email: [email protected]
• Post: Logosphere Tutoring Jakub Filipek, ul. Grzegorza Przemyka 2/23, 03-982 Warsaw, Poland

You can also review and change your cookie choices at any time from the Cookie Settings link in the website footer.